Our services for medical doctors
We at Personal Genomics support medical specialists with dedicated services.
Are you a branch specialist? Consult the services that we are able to dedicate to you and become our partner. You will find a highly qualified staff, cutting-edge technologies and an organization ready to respond to your every need.
Support through pre-post test consultancy
Our geneticists remain available to support patients for pre-post test consultations and for the simultaneous compilation of forms.
We provide you with a dedicated online portal, based on the StudioLab platform, within which you can proceed with the acceptance of the various types of analysis and transmission of computerized reports, which can be downloaded in real time. The login credentials to the portal will be provided to you upon activation of the contract.
Withdrawal at home
We are able to offer patients, upon reservation, the blood sampling service through a highly specialized nurse, who will go directly to the identified home.
Training and information – Hospital Meeting
Our genetic biologists remain at the specialist’s disposal for training and information sessions related to the tests carried out in the laboratory. The consultancy can take place at the healthcare staff facility, at our Verona laboratory or through online sessions on the platform.
Our customer care, made up of trained and trained collaborators in order to provide the necessary information in a clear and effective manner, is a fundamental tool for ensuring the management and rapid assistance of our customers’ requests.
Customer care is able to provide all information regarding the following activities:
Communication relating to the exams processed, in compliance with the GDPR
- State of sample processing
- Communication regarding unsuitable samples
- Logistic management of picking kits
- Procurement of marketing materials
- Reservation of home withdrawal service
Services of the highest excellence
Our laboratory, working in compliance with the guidelines, is able to guarantee a high quality service and absolute safety in all phases of biological sample management, according to the procedures envisaged for the Quality Management System.
We are committed to providing commercial brochures, technical data sheets and service cards designed to promote tests with the end customer. We help our collaborators in the promotion of tests by providing training videos and webinars and all promotional support material (banners, posters, gadgets).
Praise, complaints and reports
For optimal management of the activity, with a view to constant improvement, we believe everyone’s contribution is essential to promptly report any inefficiencies, inaccuracies, problems, lack of clarity. Please make all reports by filling out the dedicated form, available HERE.