KPI – Customer Satisfaction
| Performance Indicator KPI: Customer Satisfaction | 2024 Target | 2024 Result | 2025 Target | 2025 Result |
|---|---|---|---|---|
| Customer Satisfaction Rating for Research Services |
≥8 |
9.13 |
≥8 |
9.13 |
| Patient Satisfaction Rating |
≥8 |
8.87 |
≥8 |
8.6 |
| Customer Satisfaction Rating for Diagnostic Services |
≥8 |
8.57 |
≥8 |
8.47 |