KPI – Customer Satisfaction
| Performance Indicator KPI: Customer Satisfaction | 2023 Target | 2023 Result | 2024 Target | 2024 Result |
|---|---|---|---|---|
| Customer Satisfaction Rating for Research Services |
≥8 |
9.34 |
≥8 |
9.13 |
| Patient Satisfaction Rating |
≥8 |
8.96 |
≥8 |
8.87 |
| Customer Satisfaction Rating for Diagnostic Services |
≥8 |
n.d. |
≥8 |
8.57 |