{"id":2218,"date":"2025-03-14T16:20:25","date_gmt":"2025-03-14T15:20:25","guid":{"rendered":"https:\/\/www.personalgenomics.it\/en\/?page_id=2218"},"modified":"2025-03-14T16:24:33","modified_gmt":"2025-03-14T15:24:33","slug":"kpi-customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.personalgenomics.it\/en\/kpi-customer-satisfaction\/","title":{"rendered":"KPI &#8211; Customer Satisfaction"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #f0f0f0;background-image: url(&quot;https:\/\/www.personalgenomics.it\/en\/wp-content\/uploads\/sites\/2\/2021\/04\/banner-analisi-genetiche-familiari.png&quot;);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 200px;margin-top : 0px;padding-right : 0px;padding-bottom : 150px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" data-animationType=\"fadeInDown\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-center\" style=\"margin:0;\">KPI &#8211; Customer Satisfaction<\/h2><\/div>\n<div class=\"table-1\">\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"left\">Performance Indicator KPI: Customer Satisfaction<\/th>\n<th align=\"left\">2023 Target<\/th>\n<th align=\"left\">2023 Result<\/th>\n<th align=\"left\">2024 Target<\/th>\n<th align=\"left\">2024 Result<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">Customer Satisfaction Rating for Research Services<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\">\u22658<\/p>\n<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\"><strong>9.34<\/strong><\/p>\n<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\">\u22658<\/p>\n<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\"><strong>9.13<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Patient Satisfaction Rating<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\">\u22658<\/p>\n<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\"><strong>8.96<\/strong><\/p>\n<\/td>\n<td style=\"text-align: center;\" align=\"left\">\u22658<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\"><strong>8.87<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Customer Satisfaction Rating for Diagnostic Services<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\">\u22658<\/p>\n<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\"><strong>n.d.<\/strong><\/p>\n<\/td>\n<td style=\"text-align: center;\" align=\"left\">\u22658<\/td>\n<td align=\"left\">\n<p style=\"text-align: center;\"><strong>8.57<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 60px;margin-top : 0px;padding-right : 0px;padding-bottom : 60px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.personalgenomics.it\/en\/wp-json\/wp\/v2\/pages\/2218"}],"collection":[{"href":"https:\/\/www.personalgenomics.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.personalgenomics.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.personalgenomics.it\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.personalgenomics.it\/en\/wp-json\/wp\/v2\/comments?post=2218"}],"version-history":[{"count":4,"href":"https:\/\/www.personalgenomics.it\/en\/wp-json\/wp\/v2\/pages\/2218\/revisions"}],"predecessor-version":[{"id":2222,"href":"https:\/\/www.personalgenomics.it\/en\/wp-json\/wp\/v2\/pages\/2218\/revisions\/2222"}],"wp:attachment":[{"href":"https:\/\/www.personalgenomics.it\/en\/wp-json\/wp\/v2\/media?parent=2218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}